Refund & Returns
Returns & Refund Policy – Shop Zenistic
At Shop Zenistic, your satisfaction is our priority. We stand behind our products and aim to make your shopping experience completely risk-free.
30-Day Easy Returns
You can request a return within 30 days of receiving your order.
We keep our return process simple so you can shop with confidence.
Return Eligibility
To qualify for a return:
- Items must be unused and in original condition
- Must be returned in original packaging
- Proof of purchase is required
This ensures fairness and maintains product quality for all customers.
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Opened or used products
- Personal care or hygiene items
- Clearance or final sale items
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we will make it right.
Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the issue
We will offer a replacement or full refund at no extra cost.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
If the return is due to our error, we will cover the return shipping.
Refund Process
Once we receive and inspect your return:
- Approved refunds are issued to your original payment method
- Processing time: 5–10 business days
You will be notified once your refund is completed.
Late or Missing Refunds
If your refund has not arrived:
- Check your bank account again
- Contact your payment provider
- Then reach out to us for support
We are here to help resolve any issues quickly.
Order Cancellations
Orders can be cancelled within 24 hours of purchase.
After this period, your order may already be processed or shipped and cannot be cancelled.
Exchanges
We currently do not offer direct exchanges.
If you need a different item, simply return the original product and place a new order.
How to Start a Return
To initiate a return, contact our support team:
Phone: 571-317-9691
Email: Refund@shopzenistic.com
Our team will guide you through the process step by step.
Our Promise to You
- 30-day hassle-free returns
- Fair and transparent policies
- Fast refund processing
- Responsive customer support
Your trust matters to us, and we are committed to making every purchase worry-free.
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1001 Wilson Blvd APT 208 Arlington, Virginia 22209 United States
About Zenistic
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Design & Developed by INHOVE
These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any diseases. Results may vary.
The 2018 Agriculture Improvement Act (the “Farm Bill”) allows for shipment of products across like our across the United States. However, many states have their own laws. In certain states these laws may be applied against products that are legal nationwide under the Farm Bill. Be sure to check with your state and local regulations to ensure compliance. When you order products from us, you agree that we will not be responsible for, and you release us from any claims for any liability or losses that you may incur, as a result of the application of state or local laws.
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Zenistic is a brand operated by Healthy Vibez Corporation.
