Refund & Returns

Return & Refund Policy

At Zenistic, we want your shopping experience to be clear, simple, and transparent. This policy explains how returns, refunds, damaged orders, and cancellations work for purchases made through Shop Zenistic.

30-Day Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused
• Unopened
• In its original packaging
• In the same condition that you received it
• Accompanied by proof of purchase or order number

Personal-Care Product Return Conditions

For hygiene and safety reasons, opened or used personal-care products cannot be returned unless the item arrived damaged, defective, or incorrect.

This includes products that have been opened, applied, tested, or used after delivery.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Products not in original condition or original packaging
• Final sale or clearance items, if clearly marked as final sale at the time of purchase
• Items returned more than 30 days after delivery
• Products purchased from another retailer or third-party seller

Return Shipping Cost

Return shipping is free for eligible returns.

To start a return, please contact us before mailing the item back. Our support team will review your request and provide return instructions.

Do not send items back without contacting us first, because we need to confirm eligibility and provide the correct return instructions.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A short description of the issue
• Clear photos of the product and packaging

If the issue is confirmed, we will offer a replacement or refund at no extra cost.

Refund Process

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original Shipping Fees

If you paid an original shipping fee at checkout, that shipping fee is non-refundable unless the return is due to a damaged, defective, or incorrect item.

Order Cancellations

Orders may be cancelled within 24 hours of purchase if they have not yet been processed or shipped.

After an order has been processed or shipped, it cannot be cancelled. You may still request a return after delivery if the item meets the return conditions above.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please return the eligible original item and place a new order.

How to Start a Return

To start a return, contact our support team:

Email: support@shopzenistic.com
Phone: 571-317-9691

Please include your order number and the reason for your return request.

Our customer service hours are:

Monday – Saturday: 11:00 AM – 7:00 PM EST
Sunday: 12:00 PM – 5:00 PM EST

Questions

For questions about returns, refunds, damaged orders, or cancellations, contact us at:

support@shopzenistic.com