Welcome to Zenistic. These Terms & Conditions explain the rules that apply when you visit our website, purchase products from us, or use our services.

By using this website or placing an order through shopzenistic.com, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Zenistic

Zenistic sells topical personal-care products through our online store at shopzenistic.com.

For customer support, order questions, returns, or general inquiries, you can contact us at:

Email: support@shopzenistic.com
Phone: 571-317-9691
Address: 1001 Wilson Blvd APT 208, Arlington, Virginia 22209, United States

Customer service hours:

Monday – Saturday: 11:00 AM – 7:00 PM EST
Sunday: 12:00 PM – 5:00 PM EST

2. Use of This Website

You may use this website for lawful personal shopping and informational purposes only.

You agree not to:

• Use the website for fraudulent, unlawful, or abusive activity
• Attempt to interfere with the website’s security or functionality
• Copy, scrape, reproduce, or misuse website content without permission
• Submit false, misleading, or unauthorized information
• Use the website in a way that may harm Zenistic, other customers, or third parties

We may restrict or refuse access to the website if we believe these Terms have been violated.

3. Product Information

We work to provide accurate product names, descriptions, images, ingredients, sizes, prices, and availability.

Product images are provided to help customers understand the item being sold. Packaging, label design, colors, or minor product details may vary slightly due to updates, photography, screen settings, or manufacturing changes.

Our products are topical personal-care products for external use only. Product information on this website is for general self-care and cosmetic purposes and is not intended to diagnose, treat, cure, or prevent any disease.

Please review the ingredient information before use. Discontinue use if irritation occurs. If you have allergies, sensitive skin, a medical condition, or concerns about using a product, consult a qualified professional before use.

4. Orders

When you place an order, you agree that all information you provide is accurate and complete, including your name, shipping address, billing information, email address, and payment details.

After placing an order, you may receive an order confirmation by email. An order confirmation means we received your order request. It does not guarantee that the order has been accepted, processed, or shipped.

We reserve the right to cancel or refuse an order if:

• The product is unavailable
• Payment cannot be processed
• The shipping address is incomplete or invalid
• There is an error in price, product information, or availability
• The order appears fraudulent, suspicious, or abusive
• The order violates these Terms or applicable law

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

5. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

We may update product prices, promotions, discounts, and availability at any time. The price charged for your order will be the price shown at checkout when you place the order, plus any applicable taxes and shipping charges.

We accept the payment methods shown at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment must be successfully processed before an order is shipped.

6. Promotions, Discounts, and Coupons

From time to time, Zenistic may offer promotions, discount codes, bundles, or special offers.

Promotions may be subject to additional conditions, such as expiration dates, product exclusions, order minimums, or one-use limits. Promotions cannot be applied retroactively to previous purchases unless we specifically state otherwise.

We reserve the right to modify, pause, or end a promotion at any time, but this will not affect orders that have already been completed under the promotion.

7. Shipping

We currently ship orders according to the shipping options and rates shown on our website and at checkout.

Shipping costs, delivery estimates, available shipping methods, and any free-shipping thresholds will be shown before you complete your purchase.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, incorrect addresses, or other events outside our control.

For full details, please review our Shipping Policy:

https://shopzenistic.com/shipping-policy

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Eligible returns are accepted within 30 days of delivery. Items must be unused, unopened, in their original packaging, and in the same condition that you received them.

For hygiene and safety reasons, opened or used personal-care products cannot be returned unless the item arrived damaged, defective, or incorrect.

For full details, including how to start a return, refund timing, damaged items, and return shipping costs, please review our Return & Refund Policy:

https://shopzenistic.com/refund-returns

9. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A short description of the issue
• Clear photos of the product and packaging

If the issue is confirmed, we will offer a replacement or refund according to our Return & Refund Policy.

10. Order Cancellations

Orders may be cancelled within 24 hours of purchase if they have not yet been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled. You may still request a return after delivery if the item meets the conditions in our Return & Refund Policy.

To request a cancellation, contact:

support@shopzenistic.com

11. Customer Accounts

Some features of our website may allow you to create an account, save order details, or manage purchases.

You are responsible for keeping your login details secure. You agree to notify us if you believe your account has been accessed without permission.

We may suspend or close accounts that appear fraudulent, abusive, inactive, or in violation of these Terms.

12. Newsletter and Marketing Communications

You may choose to subscribe to our newsletter or marketing communications.

By subscribing, you agree to receive promotional emails from Zenistic. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Marketing communications are separate from transactional emails related to orders, shipping, returns, or customer service.

13. User Content, Reviews, and Submissions

You may be able to submit reviews, comments, messages, photos, suggestions, or other content through our website or communication channels.

By submitting content, you confirm that:

• The content is accurate and based on your own experience
• You have the right to submit it
• The content does not violate another person’s rights
• The content is not abusive, unlawful, misleading, spam, or fraudulent

You grant Zenistic permission to use, display, reproduce, and share submitted content in connection with our website, products, marketing, and customer service.

We may remove or reject submitted content if we believe it is false, inappropriate, unlawful, promotional, abusive, or unrelated to our products.

14. Intellectual Property

All website content, including text, images, graphics, logos, product names, page layouts, and design elements, is owned by or licensed to Zenistic unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without written permission.

You may use the website for personal shopping and informational purposes only.

15. Privacy

Your use of this website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect customer information.

You can review it here:

https://shopzenistic.com/privacy-policy

16. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping carriers, analytics tools, email platforms, or links to external websites.

We are not responsible for the content, policies, or practices of third-party websites or services. Your use of third-party services may be governed by their own terms and privacy policies.

17. Website Availability and Errors

We work to keep our website available, secure, and accurate, but we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

We may update, modify, suspend, or discontinue parts of the website at any time.

If we discover an error in product information, pricing, availability, shipping, or other website content, we may correct the error and, when necessary, contact affected customers about their order options.

18. Limitation of Liability

To the fullest extent allowed by law, Zenistic and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Our total liability for any claim related to a product purchase will not exceed the amount you paid for the product involved in the claim.

Nothing in these Terms limits rights that cannot be limited under applicable consumer protection laws.

19. Indemnification

You agree to indemnify and hold Zenistic harmless from claims, damages, losses, costs, or expenses arising from your misuse of the website, violation of these Terms, violation of applicable law, or infringement of another person’s rights.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the website after changes are posted means you accept the updated Terms.

21. Governing Law

These Terms are governed by the laws of the State of Virginia, United States, without regard to conflict-of-law rules.

22. Contact Us

For questions about these Terms & Conditions, contact us at:

Zenistic Customer Support
Email: support@shopzenistic.com
Phone: 571-317-9691
Address: 1001 Wilson Blvd APT 208, Arlington, Virginia 22209, United States