Shipping Policy

Zenistic is committed to delivering your order safely, clearly, and affordably. This Shipping Policy explains where we ship, how shipping costs are calculated, and when you can expect your order to arrive.

1. Shipping Locations

We currently ship orders within the United States only.

We do not currently offer international shipping.

2. Business Days

Our shipping and fulfillment business days are Monday through Friday, excluding federal holidays.

Orders placed after the daily order cutoff time, on weekends, or on holidays may begin processing on the next business day.

3. Order Processing Time

Most orders are processed within 1–2 business days after the order is placed.

Processing time is the time needed to review, prepare, and package your order before it is handed to the shipping carrier.

4. Standard Shipping

Zenistic currently offers standard shipping for eligible U.S. orders.

Our standard shipping rates are:

• Orders under $200.00: $6.99 flat-rate standard shipping
• Orders of $200.00 or more: Free standard shipping

Shipping costs and available shipping options will be shown at checkout before you complete your purchase.

5. Estimated Delivery Time

Estimated total delivery time for standard shipping is usually 4–7 business days.

This estimate includes:

• Order processing: 1–2 business days
• Carrier transit time: approximately 3–5 business days

Delivery times are estimates only and may vary due to carrier delays, holidays, weather conditions, incorrect shipping information, high order volume, or other circumstances outside our control.

6. Order Cutoff Time

Our standard order cutoff time is 5:00 PM Eastern Time.

Orders placed after the cutoff time may begin processing on the next business day.

7. Order Tracking

Most orders will receive a tracking number by email once the order has shipped.

If tracking information is unavailable or you need help with a shipment, please contact our support team at support@shopzenistic.com.

8. Multiple Shipments

Some orders may be shipped in multiple packages to ensure safe and efficient delivery.

If your order ships in multiple packages, you may receive more than one tracking number.

9. Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

Zenistic is not responsible for delays, failed deliveries, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address mistake after placing an order, contact us as soon as possible at support@shopzenistic.com. We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.

10. Lost, Delayed, or Missing Packages

If your tracking information shows that your package is delayed, please allow additional time for the carrier to update delivery status.

If your package appears to be lost, missing, or marked as delivered but not received, contact us at support@shopzenistic.com with your order number and tracking information.

We may ask you to check with the carrier, household members, neighbors, building management, or local delivery location as part of the investigation process.

11. Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• A short description of the issue
• Clear photos of the damaged product and packaging

If the issue is confirmed, we will offer a replacement or refund according to our Return & Refund Policy.

12. Holiday and Peak-Season Shipping

During holidays, promotions, severe weather, or peak shipping periods, order processing or carrier delivery times may be longer than usual.

If you have questions about current delivery timelines, please contact us before placing your order.

13. Related Policies

Please also review our related policies:

• Return & Refund Policy
• Terms & Conditions
• Privacy Policy

14. Contact Us

If you have questions about shipping, delivery, tracking, or a missing package, contact us at:

Zenistic Customer Support
Email: support@shopzenistic.com
Phone: 571-317-9691
Address: 1001 Wilson Blvd APT 208, Arlington, Virginia 22209, United States

Customer service hours:
Monday – Saturday: 11:00 AM – 7:00 PM EST
Sunday: 12:00 PM – 5:00 PM EST