Zenistic respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit shopzenistic.com, place an order, contact us, subscribe to our newsletter, or interact with our website.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect information that helps us operate our online store, process orders, provide customer support, improve our website, and communicate with customers.

Information you provide to us

We may collect personal information you provide directly, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Account login information, if you create an account
• Messages, support requests, reviews, or other information you submit to us

Payment information

When you place an order, payment information is processed by our payment service providers. Zenistic does not store full credit card numbers on our website. Payment providers may collect and process payment details according to their own privacy and security practices.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website or search source
• Date and time of visit
• Cookie and similar technology information

2. How We Use Information

We use personal information for purposes such as:

• Processing and fulfilling orders
• Sending order confirmations, shipping updates, and customer service messages
• Responding to questions, return requests, and support inquiries
• Managing customer accounts
• Improving our website, products, and customer experience
• Sending marketing emails or promotions, if you choose to subscribe
• Preventing fraud, unauthorized transactions, abuse, or security issues
• Complying with legal, tax, accounting, and regulatory obligations

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to help the website function, remember preferences, understand website traffic, improve customer experience, and support marketing or analytics.

You can adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

4. Email and SMS Communications

If you subscribe to our newsletter or marketing messages, we may use your email address or phone number to send promotional communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@shopzenistic.com.

If you receive SMS marketing messages from us, you can opt out by following the instructions in the message.

Even if you opt out of marketing messages, we may still send non-marketing messages related to your orders, account, shipping updates, returns, refunds, customer service, or legal notices.

5. How We Share Information

We do not sell your personal information for money.

We may share personal information with trusted service providers that help us operate our business, including:

• Payment processors
• Shipping carriers and fulfillment partners
• Email and communication platforms
• Website hosting and ecommerce service providers
• Analytics and advertising service providers
• Fraud prevention and security providers
• Professional advisors, such as accountants, legal advisors, or auditors

These service providers are allowed to use personal information only as needed to provide services to us or as required by law.

We may also share information if necessary to comply with applicable law, respond to legal requests, enforce our policies, protect our rights, prevent fraud, or protect the safety of customers, our business, or others.

6. Advertising and Analytics

We may use analytics and advertising tools to understand how visitors use our website, measure marketing performance, improve our services, and show relevant promotions.

These tools may use cookies or similar technologies to collect information about your device, browser, website activity, or interactions with our ads.

You can manage certain ad preferences through your browser settings, device settings, or the privacy tools provided by advertising platforms.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information.

Our website uses secure connections where personal information is submitted. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, legal compliance, accounting, fraud prevention, dispute resolution, and business recordkeeping.

When personal information is no longer needed, we may delete, anonymize, or securely retain it as required or allowed by law.

9. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to request access to, correction of, deletion of, or a copy of certain personal information we maintain about you.

You may also have the right to opt out of certain marketing communications or certain uses of personal information for targeted advertising, depending on applicable law.

To make a privacy request, contact us at support@shopzenistic.com or call 571-317-9691.

We may need to verify your identity before completing certain privacy requests.

10. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws, subject to applicable exceptions. These may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request deletion; the right to correct inaccurate personal information; the right to opt out of sale or sharing where applicable; and the right not to be discriminated against for exercising your privacy rights.

Zenistic does not sell personal information for money. However, some analytics or advertising activities may be considered “sharing” under certain privacy laws. You may contact us to request more information or to exercise applicable privacy rights.

To submit a California privacy request, contact us at support@shopzenistic.com or call 571-317-9691.

11. Children’s Privacy

Our website is intended for customers who are able to make purchases online. We do not knowingly collect personal information from children under 13 years of age.

If you believe a child has provided personal information to us, please contact us at support@shopzenistic.com, and we will take appropriate steps to review and remove the information where required.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. International Visitors

Zenistic is operated in the United States. If you access our website from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

By using our website, you understand that your information may be transferred to and processed in countries that may have different privacy laws than your country of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

15. Related Policies

Please also review our related policies:

• Terms & Conditions
• Shipping Policy
• Return & Refund Policy

16. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Zenistic Customer Support
Email: support@shopzenistic.com
Phone: 571-317-9691
Address: 1001 Wilson Blvd APT 208, Arlington, Virginia 22209, United States

Customer service hours:
Monday – Saturday: 11:00 AM – 7:00 PM EST
Sunday: 12:00 PM – 5:00 PM EST